As a Long Beach architecture firm, we have completed many, many successful projects over the years. We believe our firm stands out in several ways, such as our design abilities, our customer service, and our attention to detail.
But according to some of our recent customers, we stand out in another way: we actually return phone calls and emails.
If you’ve tried to get in touch with a service-based company recently, you probably understand why this is a big deal. So many companies just don’t get back to people. This could be the case for several reasons. Perhaps, based on the message the potential customer left describing their upcoming project, the company determined that there just wasn’t enough money in the project to make it worth it. Or maybe the project seemed too complicated and they would rather take on one that didn’t require a lot of complex problem-solving abilities. Or it could be that they just couldn’t find the time in their busy schedules to return a phone call or email. They might have more than enough work already and couldn’t take on another project, even if they wanted to.
Whatever the reason for not getting back to people, it seems like a short-sighted approach to running and growing a business. Here at Grisafe Architecture, even when we’re extremely busy, we always take the time to call people back, despite sometimes suspecting our architecture firm might not be the best fit for their project. At the very least, we will refer the person to someone else who we believe would be able to help them out. We always try to be helpful and offer a path forward, even if we don’t stand to make any money from the person contacting us.
For the most part, we think it’s just common courtesy to get back to someone who has contacted your business, but it also makes good business sense. Even though our Long Beach architecture firm is busy, a potential customer might be willing to wait until we can get to their project—especially if we’ve been referred to them by someone they know who was happy with our service. In addition, a small project might lead to a bigger one down the road. In several cases, some of our small, complicated projects have turned into repeat business or referrals—especially in cases where we helped someone out of a jam when no one else was willing to get involved.
But besides the business aspect of returning phone calls, we truly enjoy talking to people about their projects and seeing how we can help. Whether you’re calling about building your dream home, remodeling your current home to make it more functional, or designing a space for your growing business, we would love to be a part of the initial conversation to see if our firm would be a good fit to help you with your project.
Give us a call or contact us through our website to get the conversation started.